1. How long does delivery take?
We offer fast delivery within 2–3 business days across South Africa. You’ll receive a tracking number once your order has been shipped.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders over R800. For orders under R800, a small delivery fee will be added at checkout.
3. How can I track my order?
Once your order is processed and shipped, we’ll send you an email or SMS with your tracking details so you can follow your package every step of the way.
4. What payment methods do you accept?
We accept debit and credit cards, EFT, and secure online payments through trusted providers like PayFast and PayPal (if enabled).
5. Can I return or exchange an item?
Yes, you can! We have a 7-day return and exchange policy. Items must be unused, in their original packaging, and in the same condition as received.
To request a return, simply contact us at support@serenya.com (or your store’s contact email).
6. What if I receive the wrong or damaged item?
We’re so sorry if this happens! Please contact us within 48 hours of delivery with a photo of the item, and we’ll send you a replacement or refund right away.
7. Do you sell authentic products?
Absolutely. All our products are 100% authentic and quality-checked before shipping to ensure you receive the best every time you shop with Serenya.
8. How can I contact customer support?
You can reach our friendly support team at support@serenya.com or through our Contact Us page. We typically respond within 24 hours.